Privacy Policy

ZELTIX — SMART AUTO & PET TECH

Last Updated: October 24, 2026

At ZELTIX, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how ZELTIX ("we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you visit our website, create an account, purchase products, or contact us.

This policy applies to our online store at https://zeltix.shop.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Account registration details
Customer service communications

Order Information

When you make a purchase, we collect information necessary to process and fulfill your order, including:

Products purchased
Order number and transaction details
Shipping and billing information
Order status and history
Returns and refund requests

Payment Information

Payments may be processed through third-party payment providers, such as Stripe or PayPal, when those services are enabled on our website.

Payment providers may collect and process information necessary to authorize and complete transactions.

ZELTIX may receive payment confirmations, transaction identifiers, payment status, and limited payment details from these providers.

Automatically Collected Information

When you visit our website, we may collect technical and usage information, including:

IP address
Browser and device information
Operating system
Pages visited
Website interactions
Referring website information
Cookies and similar technologies

2. How We Use Your Information

We use personal information for purposes such as:

Processing and fulfilling customer orders
Arranging shipping and delivery
Providing customer support
Managing customer accounts
Processing returns and refunds
Preventing fraud and unauthorized transactions
Maintaining website functionality and security
Improving website performance and the shopping experience
Complying with applicable legal and regulatory requirements
Sending order-related communications
Sending promotional communications where permitted and consistent with your preferences

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions.

These technologies may help us:

Maintain shopping cart sessions
Remember customer preferences
Support account login functionality
Improve website performance
Understand website usage
Support security and fraud prevention

Additional analytics or advertising technologies may be used if enabled.

Where required by applicable law, we will provide relevant notices and choices concerning non-essential cookies and tracking technologies.

You may be able to manage certain cookies through your browser settings. Disabling essential cookies may affect website functionality.

4. How We Share Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our business.

These may include:

Payment Processors

Payment service providers that securely process authorized transactions.

Shipping and Delivery Providers

Delivery companies that require shipping information to fulfill orders.

Hosting and Technology Providers

Companies providing website hosting, security, maintenance, and technical services.

Customer Support Services

Service providers that assist with customer inquiries and order support.

Legal and Regulatory Authorities

Government authorities or other parties when disclosure is required by law or necessary to protect legal rights.

We may also disclose information in connection with a business reorganization, merger, acquisition, or similar transaction, subject to applicable law.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, and disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should protect their account credentials and contact us if they suspect unauthorized access to their accounts.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods depend on factors such as:

Order processing and fulfillment
Customer support requirements
Accounting and tax obligations
Fraud prevention
Legal and regulatory requirements
Dispute resolution

When information is no longer required, we will take appropriate steps to delete, anonymize, or securely retain it as required by law.

7. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have rights regarding your personal information.

These rights may include:

Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion of eligible personal information
Requesting information about how personal data is collected, used, and disclosed
Opting out of certain uses or disclosures of personal information
Requesting a portable copy of eligible personal information
Appealing certain privacy request decisions where applicable

Some requests may be subject to legal exceptions or identity verification requirements.

To submit a privacy-related request, please contact:

support@zeltix.shop

Please include "Privacy Request" in the email subject line.

We will review and respond to requests in accordance with applicable law.

8. Marketing Communications

If you subscribe to promotional communications, we may send product updates, announcements, and offers consistent with your preferences and applicable law.

You may opt out of marketing emails by using the unsubscribe instructions provided in those communications or by contacting us.

Transactional communications related to your orders or account may still be sent when necessary.

9. Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under the age of 13.

We do not intentionally collect personal information directly from children under 13 without any consent required by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties.

We encourage you to review their privacy policies before providing personal information.

11. United States Operations

ZELTIX currently offers shipping to eligible addresses within the United States.

Our website may be accessible from other locations, but our current shipping services are intended for U.S. customers.

Personal information may be processed in locations where our service providers operate, subject to applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Where required, we will provide additional notice of material changes.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

ZELTIX Customer Support

Email: support@zeltix.shop

Website: https://zeltix.shop

For privacy-related matters, please use the email subject line:

Privacy Request — ZELTIX